Store settings
Identity, locale, trading switches and who gets paged at 2am — the boring page that saves weekends
Identity & locale
Contact surface
Trading switches
Checkout open
guest + registered checkout live
Guest checkout
24% of orders — never paywall the purchase
Maintenance mode
next window: Sun 14 Sep 2:00–4:00am (stocktake sync) — banner warns from Fri
Same-day dispatch promise
2pm cutoff · auto-pauses if pick queue > 400 (tonight: 12)
Reviews & Q&A open
moderation queue staffed 7 days
New registrations
open · 2FA enrolment prompted, not forced
Notification routing (who gets paged)
| Signal | Route | Escalation |
|---|---|---|
| Payment outage > 2min | on-call eng + Priya | 5 min → CTO |
| Carrier pickup missed | ops lead + CX lead | 30 min → Head of Retail |
| Fraud score > 70 | fraud queue (2 humans) | 3h breach → on-call |
| Ticket SLA breach 30m | support lead | T-4394 at 40m tonight |
| Invoice sequence gap | finance@ | same day → counsel |
Routing changes need the named human's own confirmation — no silent re-assignment of 2am responsibility.