CM
Silver · $210 to Gold
Charlotte Murray
#104412 · charlotte.m@example.com · 0412 345 678 · Fitzroy VIC · member since Mar 2024
Orders
14
0 cancels post-windowLTV
$4,218
top 8%Returns
4
28% rate · size-drivenRewards
$41
+29 pendingReviews / Q&A
3 / 2
21 helpful votesRecent orders
All in board| Order | Date | Total | Status | Notes |
|---|---|---|---|---|
| APX-2026-08419 | today 7:41pm | $160.00 | cancel requested | pre-dispatch window open |
| APX-2026-08412 | today 4:47pm | $598.00 | packed | safe-drop auth set 2:09pm |
| APX-2026-07955 | 28 Aug | $249.00 | return in transit | RET-01187 · colour reason |
| APX-2026-07310 | 9 Aug | $134.90 | delivered (locker) | P10 refunded · P4 exchanged M→L |
| APX-2026-07102 | 18 Aug | $160.00 | delivered | merino L kept after exchange |
| APX-2026-06844 | 21 Jul | $124.00 | cancelled pre-dispatch | refunded 24 Jul · rewards reversed |
Service notes (staff-only)
11 Sep 8:04pm · Alex R. (support)
Review writer + Q&A regular — her Sage XL question drove the mid-Oct restock promise. Keep delivery comms proactive; she notices and appreciates detail.4 Sep 9:30am · Priya S.
Size-between customer (M/L): offer size guide v2 link proactively on outerwear PDPs; exchange rate on knits is expected, not a defect signal.24 Jul · system
Cancel-then-reorder pattern ×2 — harmless; she uses the pre-dispatch window correctly. No action.Profile & prefs
- Addresses
- 3 (Home default, Work, Mum's Torquay)
- Payments
- Visa •••• 4242 (default), MC •••• 8810, Apple Pay, PayPal
- 2FA
- SMS active · passkey enrolled on MacBook
- Marketing
- member offers on · weekly edit off · partners off
- SMS cap
- 4/wk (using 2)
- Linked
- Google (sign-in), Apple relay, PayPal
Voice of customer
Merino review 4★ — pending publishmod queue
Trail Runner update — on holdauto-fix ready
Q&A: Sage XL restock — answeredclosed
Her public content = free product research; moderate by rules, never by sentiment.
Privacy controls
Deletion auto-unblocks when 08412 delivers and RET-01187 refunds.