System health
9 components · 1 degraded (SMS carrier, INC-44) · uptime 90d 99.98% · error budget 43% consumed
Component board
Storefront & checkout
p99 412ms · conv 3.1% today
Payments · Stripe
auth rate 99.4% · 3DS retry #2 on 08416 watched
Search & browse
index lag 41s
Carriers · StarTrack
MEL pickup missed 4:30pm (van CF-12) → rebooked Sat 8:30am
Carriers · AusPost + lockers
214 lockers · 62% full · 9pm drop batch queued
Email delivery
bounce 0.4% · carrying locker codes since 5:20pm
SMS delivery
carrier bounce spike from 2:20pm · codes + windows affected · email fallback ON
Admin & reports
batch queue healthy · 6:00am runs on time
Fraud scoring
v2 enforcing · v3 shadow 50%
INC-44 · SMS carrier bounce
2:47pmbounce rate alarm trips (locker code sends failing ~18%)
3:05pmcarrier ticket lodged; INC-44 opened, ops + CX paged
5:20pmflag locker-email-fallback → 100% (2 humans: K. Ford + Dan)
6:10pmproactive push to 08412-class orders — tickets stayed at 0
8:14pmT-4408: Charlotte's swap-locker code re-sent by email, timer paused 48h
nextcarrier ETA fix 12 Sep 6pm · then flag off + post-incident note
INC-45 · MEL pickup miss
Van CF-12 breakdown 4:12pm · 96 parcels rebooked Sat 8:30am · delivery dates held · customer comms out 6:10pm · resolved (carrier-side), monitoring until first Sat scan.
Degradation controls (2 humans each)
Read-only has been pressed once in company history (Jun 14). The button is red on purpose: everyone remembers the day it existed and wasn't needed.