Account
Notifications
Transactional messages (order, refund, security) always send — everything below is yours to tune
Orders & delivery
1-hour SMS delivery window
The "van 14, 2–3pm" text — sent when the driver loads your stop
Dispatched & out-for-delivery emails
Includes tracking link and parcel weight for locker sizing
Push: driver approaching (5 min out)
Only while the app is installed and the parcel is due today
Delivery photo the moment it's dropped
Safe-drop orders only — proof-of-place image
Returns & refunds
Return scan & QC outcomes
"Dropped off", "QC passed", "refund issued" — email
Refund landed — SMS
The money-in-account moment, one text, no marketing
Return window closing soon (7 days / 1 day)
Per delivered order — skips items already returned
Wishlist & price
Back-in-stock for wishlist items
e.g. Terracotta Lamp restock — you're #4 in line
Price drops over 15%
Only items wishlisted 7+ days — no bait flicks
Q&A answers on your questions
Sage XL restock answer reached you this way on 6 Sep
Marketing (optional, all of it)
Weekly editors' edit email
One email, Thursday — newness and restocks, no countdown timers
Member offers & rewards events
Double-credit weekends, tier perks
Partner & brand emails
Third-party sends — we never share your address; these are co-branded
Delivery-day SMS still sends in quiet hours if the parcel needs a decision (missed delivery, locker expiry).