Delivery exception · 12 Sep 2:47pm

We missed you — parcel held at Collingwood depot

Driver couldn't leave a $349-headphones parcel without a signature and no safe place was authorised. Pick a new plan below — the depot holds it free until 5pm, Tue 16 Sep, then it returns to us for a full refund.

Re-deliver — Mon 15 Sep, 8am–6pm Free Next available run day · same signature requirement · SMS window on the morning Redirect to AusPost locker — Smith St, Fitzroy Free · 450 m Ready from 8am Mon 15 Sep · 72-hour collection window · pickup code by SMS and email Collect from Collingwood depot Open Mon–Sat 8–5 12 Easey Street · bring photo ID and the barcode on this page Return to sender — refund in full Parcel ships back Mon 16 Sep · $598.00 refunded to Visa •••• 4242 within 3–5 business days of scan

Or authorise a safe-drop for the re-delivery

Where should the driver hide it? I accept the risk of unattended delivery (signature waived)

Back to tracking

No action by 5pm Tue 16 Sep and the parcel auto-returns for a full refund — including the original shipping. We'll email a prepaid return label either way.

We missed you — parcel held at Collingwood depot

Or authorise a safe-drop for the re-delivery

One email a week. Worth opening.